Frequently Asked Questions

How does WillBox.me work?

The way WillBox.me works is very simple. Please see our page “How it works” (https://willbox.me/it/howto) to understand the loading, encryption, and destination of your data mechanism.

How does Life Check work?

Life Check is an instrument proposed by WillBox.me. It’s a sort of reminder that the system automatically sends to verify that WillBox.me subscribers are alive and have chosen recipients. If Life Check does not detect any response to the reminder sent, the procedures of data delivery to the recipients will be activated.

What is My WillBox?

My WillBox is a personal area where you can upload your files, photos, videos, passwords, and any digital content you want to protect and deliver them to a specific recipient upon failure to confirm to a Life Check.

What are the access keys?

For each recipient the system creates the access keys that will enable the heir to download the data that has been assigned.

Is the data sent delivered safely?

WillBox.me will inform any recipients of the data that you have loaded onto My WillBox via email and SMS. However, it is essential to ensure the accuracy of the email and mobile phone number of the recipient. In some cases, it is essential to set the anti-spam filter to receive email from WillBox.me.

Authentication, Security and Password

WillBox.me offers its users high standards of data security. Data is transferred to a server located in Switzerland with the aid of SSL protocol and then encrypted via AES 256-bit. WillBox.me, its partners or others cannot access your data in any way. This ensures maximum privacy and security of all information uploaded via My WillBox. We suggest that you also enable the system to carry out a double authentication, available in the settings once you access. In doing so, you can use a password associated with a code to access your My WillBox.

Can I change the access password to WillBox?

Yes, it is possible to change the password to access WillBox after accessing the settings for your account.

Can I retrieve the password if it is lost?

No, in this case, all the data would be irremediably lost. We recommend that you keep the password used in a safe place.

Can I change the email address?

For security reasons, it is not possible to change the email address to access and send communications automatically. You may contact our Customer Service by writing to [email protected] and receive all relevant instructions.

Can I cancel my WillBox account?

Yes, by logging in to your account, within the settings, you can delete your profile. The data stored in My WillBox in this case will be erased and you will not be able to recover it in any way.

What payment systems are supported by WillBox?

We accept all major credit cards: MasterCard, Visa, American Express, PostePay and most prepaid loadable cards. Please be reminded that WillBox does not hold your credit card data and guarantees maximum security.

Does WillBox debit payments for the service automatically?

Annual subscription fees will be charged from year to year. You will always be notified before any charge is carried out. A credit card will not be required for the promotion plan and we will not ask for immediate payment.

Do WillBox service prices include taxes?

No, the prices stated exclude taxes. The exact amount of the taxes will be applied when the order is placed, depending on the user’s country of residence.

How do I get the WillBox service invoice?

The invoice will be sent by mail to the address with which you are subscribed.

How do I exercise my right of withdrawal?

If you have changed your mind, exercise your right of withdrawal within the time limits provided by sending an e-mail to [email protected]