Frequently Asked Questions

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Your WillBox is a secure, personal data storage system where you can upload files, photos, videos, passwords, and any other digital content that you wish to protect until you pass on, and then automatically communicate to your list of designated recipients.

See our lear more page for more information on uploading, encryption, communication with recipients, and more.

Life Check is a tool uses to verify your present life situation. The system automatically sends reminders to verify that subscribers are alive and have chosen designated recipients. If Life Check does not detect a response, it automatically activates the procedures of data delivery to your recipients.

The system will generate access keys for each recipient on your list that can be used to download the chosen data only after you pass away. will inform any recipients of any data loaded onto WillBox via email and SMS. It’s essential to ensure the accuracy of email and mobile phone numbers for your recipients. You may need to set the anti-spam filter to receive email from

Annual subscription fees are charged from year to year. We will alert you before a charge is issued. Payment information is not required for promotional plans. will send you an invoice via mail to the address listed in your subscription. employs the highest security standards. Data is transferred to a server located in Switzerland with the aid of SSL protocol and then encrypted via AES 256-bit., its partners, or others cannot access your data in any way. We recommend enabling double authentication in your settings for extra security.

No, you can change your access password because it is involved in the encryption procedure.

No. In the event of a lost password, all data would be irremediably lost. We recommend storing your password in a safe place.

For security reasons, it is not possible to change the email address without assistance from You may contact Customer Service for instructions.

Yes. You can cancel your account by logging in and accessing the settings. In the event you decide to cancel your account, your data will be erased, and you will not be able to recover it in any way.

We accept all major credit cards (Mastercard, Visa, and most reloadable prepaid cards). Please be aware that does not hold your credit card data for any reason and guarantees maximum security.

No, the prices stated exclude taxes. The exact amount of taxes will be applied when the order is placed according to the user’s country of residence.

You can exercise your right of withdrawal by contacting WillBox within the time limits provided. Contact us for procedure.